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lineageos-fairphone/FAQ.md
Leonard von Witzleben 9c10c420d4 Update FAQ.md
2021-08-12 11:54:00 +00:00

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FAQ

1. Why should I ungoogle my smartphone?

  • If you want to stop google from permanently tracking you and sharing all your data with google, an option might be to ungoogle your smartphone.

2. Can I keep all my data when I ungoogle my smartphone?

  • Unfortunately this is not possible, as Android will be replaced by LineageOS. Nevertheless, you can backup your data on your computer and load them again on your ungoogled smartphone.

3. If I need help or have found a mistake, how can I contact you?

4. Can I ungoogle my smartphone by myself?

  • Yes, we share our installation_guide so you can ungoogle your smartphone by yourself. However, then we can't guarantee for anything.

5. If I am not able or I don't want to ungoogle it by myself, can you ungoogle it for me?

  • Yes, we provide an offer to ungoogle your smartphone, see here.

6. How can I be sure, that you don't steal my phone or make harmful things with my phone?

  • We, the meissa GmbH stand with our name for transparency, open-source and data-privacy. Furthermore, you can visit our website for more informations about the team.

7. When you ungoogle my smartphone, do I have to send you my smartphone with all data?

  • Yes you have to send your smartphone to us, but we highly recommend to reset it to factory settings, as all data will be lost during the ungoogle-process anyway (see 8.).

8. When you ungoogle my smartphone, can you backup my data and restore them on my smartphone?

  • For data privacy and security reasons we don't offer a backup. You send us your smartphone reset to factory settings and you get your ungoogled smartphone back on factory settings. But as recommended in 2. you can of course make a backup on your own computer and restore your data.

9. When you ungoogle my smartphone, do I have any guarantee that my smartphone will still work?

  • Yes, you will get back your ungoogled working smartphone. If during the ungoogle-process something goes wrong, we will compensate for your phone and replace it.

10. When you ungoogle my smartphone, how do I know that you don't install any malware on my phone?

  • We offer an option where you can send us your smartphone under seal, then you can attend and observe the installation process. Afterwards, we will send the smartphone back, again under seal.

11. How much do you charge for ungoogle my smartphone?

  • Right now we charge 90€, as we invested a lot of time into developing the process. Later on we will probably be able to decrease the price.

12. How much time do you need to ungoogle my smartphone?

  • The transport will take around 2 days, to ungoogle your phone we calculate 3 days, then we will send it back (again 2 days). In total this will be around 7 working days.

13. During the time you ungoogle my smartphone, I will not be reachable through my phone. Is there a workaround?

  • For a small extra charge we can send you one of our ungoogled Fairphones. Then you can start exploring the ungoogled world and you will still be reachable.

14. After I ungoogled my smartphone, I can't find all important apps in the F-Droid Store, are there any workarounds?

  • The F-Droid Store only contains Free and open-source software (FOSS), as not all apps are FOSS we proposed some options how you can get your apps of choice without the need of a google account in our README.